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Refund & Cancellation Policy
This policy explains when you can cancel a booking, when a refund is possible, and how refunds are processed. It is written to be fair to you while reflecting that a test, once performed, cannot be undone.
Effective date: 1 August 2026
Draft for review.This document is a working draft prepared from standard practice and the centre’s details. Please have it reviewed by a qualified professional against your actual procedures and legal obligations before treating it as final.
Cancelling a booking
- You may cancel a booking before the sample has been collected or the service has been provided.
- To cancel, contact the centre with your booking details as early as you can.
- For a home collection, please cancel before the phlebotomist is dispatched wherever possible.
When a refund is possible
A full refund of the amount paid is available where you cancel before the sample is collected or the test is processed. Once a sample has been collected or a test has begun, the cost of that test cannot be refunded, because the work and materials have already been used.
Partial bookings
Where a booking includes several tests and only some have been collected or processed, we refund the tests that were not yet performed and retain the cost of those that were.
Hard-copy reports
Where an optional hard copy of a report has been requested and dispatched, the charge for it is non-refundable, as it has already been produced and sent.
Rescheduling
If you cannot attend at your chosen time, you may reschedule to another available slot rather than cancel, at no extra cost, provided you tell us before the sample is collected.
Failed or duplicate payments
If a payment fails but an amount is debited, or you are charged twice for the same booking, tell us straight away with your Lab No (the number on your booking SMS). Our centre will fully support you: we will trace the payment with our payment gateway (Razorpay) and your bank, and stay with it until it is resolved.
Please note that a refund is not guaranteed in every case. Whether, when and how much is returned depends on the payment gateway and your bank, and on whether the service has already been provided, and we are not liable for a full refund where the outcome is outside our control. An amount debited without a booking being made is normally reversed automatically by the gateway or your bank within a few working days.
Nothing in this policy limits any right you have under applicable law.
How refunds are made
Approved refunds are made to the original payment method through our payment gateway (Razorpay). Once we initiate a refund, it typically reaches your account within 7 to 10 business days, depending on your bank.
How to request a refund
To request a cancellation or refund, contact us with your Lab No (the number on your booking SMS) and the reason:
Charak Diagnostic Centre, 292/05, Tulsidas Marg, Chowk, Lucknow, Uttar Pradesh — 226003, India. Email: support@charakdiagnostic.com. Phone: 0522-4062223 / 93361 54100.
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