Frequently asked questions

Walk-ins are welcome for routine pathology during opening hours. Booking a slot online is worth it for two reasons: your sample is drawn at a predictable time, and the fasting tests are far easier to schedule around. Scans — X-Ray, CT, MRI, sonography — should always be booked, because the machine time has to be reserved.

Open the booking site, add the tests you need to your cart, choose home collection or a centre visit, pick a slot, and confirm with a one-time code sent to your mobile. The whole flow takes about two minutes and does not need a password.

Online bookings are currently made under your own patient record. For a family member, call the centre or walk in — the front desk registers them in a couple of minutes, and the sample can still be collected at home. Family accounts are on the way.

Call the centre with your booking reference (it looks like CHK······ and is on your confirmation). Cancelling before the sample is collected is straightforward. Once a sample has been collected the test cannot be un-run, which is why our refund policy treats that as the cut-off point.

Not on the website yet. Today the reliable route is to send the prescription photograph on WhatsApp or bring it to the desk, and our team lists out exactly which investigations it asks for — including the ones written in shorthand.

Anything sample-based: blood, urine, stool, and the health packages made up of them. Anything that needs a machine or a doctor present — X-Ray, CT, MRI, sonography, ECG, TMT, endoscopy — has to happen at the centre. Every test in the menu carries a badge telling you which it is.

A trained phlebotomist arrives within your slot, confirms your identity and the tests booked, and draws the sample with a sealed, single-use kit opened in front of you. Tubes are labelled and barcoded at your table, not later at the lab — that barcode is what ties the sample to you for the rest of its journey.

Home collection charges, where they apply, are shown before you confirm the booking and appear on your invoice. There is never a charge added afterwards.

Samples travel in temperature-controlled boxes and reach the laboratory the same day. A few tests are unstable enough that they must be run within a short window — for those, the booking system will only offer you slots that make the timing work.

A well-lit place to sit, your prescription if you have one, and any relevant previous reports. If a test needs fasting, stay fasting until the phlebotomist has drawn the sample — not until they ring the bell.

Fasting sugar and lipid profile are the common ones — 8 to 12 hours, water allowed. Iron studies are best done fasting and in the morning. Most other tests, including thyroid, HbA1c, CBC and vitamin D, need no fasting at all. Our test pages state the rule for each test individually.

Yes, and you should. Plain water does not affect the results and being dehydrated makes the blood draw harder and can nudge urea upwards. It is tea, coffee, milk and juice that break the fast — including black tea without sugar.

Do not stop any prescribed medicine on your own. Two timing points matter: take thyroid tablets after the sample, not before, and pause iron supplements for 24 hours before iron studies. Anything else, ask the doctor who prescribed it.

Blood tests are unaffected. For a urine routine, if the test can reasonably wait a few days it is better to wait, because menstrual blood shows up in the sample and makes it harder to read. If it cannot wait, tell the collection staff so it is noted on the request.

For some tests it genuinely does. Cortisol and testosterone follow a daily rhythm and are usually drawn in the morning; serum iron does too. Fasting tests are morning tests for practical reasons. For everything else, come when it suits you.

Routine pathology is usually the same day or the next morning. Cultures take 24 to 48 hours because bacteria grow at their own pace — that is the test working, not a delay. Histopathology, molecular testing and referred-out investigations take longer, and the expected date is told to you at booking.

It appears in your patient portal as a PDF the moment it is signed off, and you can download it as often as you like. A printed copy is always available from the centre if you want one to carry to your doctor.

Reports are released only to the patient, or to someone the patient has authorised. Health information is protected under the DPDP Act, and 'they are family' is not by itself authorisation — a short written note from you, or your saying so on the phone with identity confirmed, is.

Not on its own. Reference ranges cover the middle 95% of healthy people, which means one healthy person in twenty falls outside them on any given test. Whether a value matters depends on how far out it is, your symptoms, your history and your other results — which is precisely the judgement your doctor is trained to make.

Because they are specific to the analyser and method used to produce the result. That is also why we do not publish ranges on this website: a range detached from the machine that generated it is misleading. Your report always carries the ranges that apply to it.

Yes. Speak to the centre with your booking reference. Where a result is technically questionable we re-run it on the original sample at no charge; where a fresh sample is needed we will tell you plainly why.

Online at the time of booking by UPI, card or netbanking, or in person at the centre. Every booking raises an invoice you can see in your portal, whether it is paid online or at the desk.

That is by design. If online payment is unavailable or fails, your booking still stands with its reference and simply becomes payable at the centre or at collection. We would rather hold your slot than lose it to a payment gateway hiccup.

Yes for everything shown with a price — that is the centre's published rate, and it is the same figure the billing system charges. A few specialised investigations are quoted at the desk because the sample is referred to a partner reference laboratory.

Arrangements differ by insurer and by scheme, so please check with the centre with your policy in hand before booking rather than relying on a general statement here. For corporate health checkups we bill the organisation directly.

Yes — tell the front desk at the time of billing and give the company name and GSTIN. It is far simpler to raise it correctly than to amend it afterwards.

Pathology across biochemistry, haematology, serology, hormones, microbiology and molecular diagnostics; radiology from digital X-Ray to CT, MRI, sonography and mammography; nuclear medicine including PET-CT and gamma camera studies; and cardiology investigations such as ECG, echo, TMT and Holter monitoring.

A qualified consultant in the relevant discipline — a pathologist for laboratory work, a radiologist for imaging, a nuclear medicine physician for isotope studies. Machines produce numbers and images; the interpretation and the signature are a doctor's.

Yes, with the documentation the law requires. Prenatal sex determination is a criminal offence in India under the PCPNDT Act — we do not perform it, we do not disclose it, and no request will change that. Obstetric scans require the prescribed Form F paperwork, which the centre completes with you.

Hours differ by centre and by service — sample collection typically starts earlier than the imaging department opens. The centre pages list current timings, and the appointments line is the fastest way to confirm before travelling.

Yes. Call the emergency number and give the pickup address and the patient's condition; the operator will tell you the realistic arrival time rather than an optimistic one.

You, and the clinical staff involved in producing your report. Access to patient records is restricted by role, and every access to a report is logged. Your results are not shared with anyone else except where the law requires it, such as notifiable disease reporting.

Under the Digital Personal Data Protection Act 2023 you can ask what we hold about you, ask for it to be corrected, and withdraw consent for uses that are not legally mandatory. Medical records must be retained for a statutory period, so deletion of a report is not always possible — the privacy policy sets out exactly what applies.

No. We do not sell patient data, and we do not use your test history for advertising or hand it to marketing partners.

No. Those calculators run entirely in your browser — your height, weight and dates are never sent to us and disappear when you close the page.